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PTCL has launched a broadband internet facility for its consumers with minimum 256k connection. Presently 4GB is allowed free download per month and also you can use it free from 01 to 08 in the morning. For this, proper daily user account is needed to be maintained through computor to which the consumer has been allowed access by issuing a password so that he remained uptodate regarding his account. What is practically being done that the account is not updated for weeks and the consumer is kept in dark. Then suddenly the account is filled with fictious entries and D/L limit is increased at the end of the month and the consumer is sent inflated bill. The bills are delivered late, only two days are given for its payment otherwise he will have to face disconnection and a fine. This is not a joke but a fact that writer has faced last month by getting an excess bill of Rs. 700/ for excess D/L. in addition to Rs. 1199/ normal bill. I confirmed this scam by noting down my timing of use of the Internet and then requested the staff at phone # 1236 to update the data from Jan. 01 to 09 which was updated on 10 Jan. on my request. The timings noted by me were quite different and the time entered in the data was that when the loadshedding was made and electricity was not available. I make an appeal to ptcl Bureaucrates to have a pity on the poor consumers and update the data in the account live and avoid any hanky panky. Some one was naming the new management after ptcl privatization that it is Ehtisalaat and not Ittesalaat and coy has to prove otherwise.
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23 responses so far ↓
1 Web Designer Group // Feb 6, 2008 at 12:14 pm
Yes, you are right. Same happened with me and one firend of mine. We both purchased ptcl package on the same day. After one month the bill was too large. Rs 2100 for me and Rs 1800 for my friend for extra downloading. And i’ve not download even @ GB
2 jatalapk // Feb 11, 2008 at 2:30 am
I agree with the writer ptcl does not update the data in the accounts of consumers in time.Now to day is 10th of Feb. but the data has not been added in the accounts which means a great laps on the working of the ptcl. After privatization the efficiency of the coy has deteorated because most of the staff has been removed from service on the pretext of volunteer retirement.
3 naveed // Feb 11, 2008 at 2:41 am
When you retire the staff without assessing its requirement the result is failure of good service to the public. Last month me and my friend were also met with the same fate as of web designer’s group. I would appeal to the Authorities concerned to take notice of the situation and do something for redressal of the grievances of the public from the looter group .
4 abdul subhan khan // Mar 7, 2008 at 9:31 pm
I would like to get a Broadband Internet connection, i saw your policy for students discount up to 30%, am i eligible to apply in the name of my daughters who is a student of Karachi University?? please clearify and oblige
thanks
5 naveed khan // Mar 16, 2008 at 9:44 pm
salam folks
1.I’m a student iam applying for ptcl 30% discount through its student HEC website, but the problem is it wants a.c login id and password, which under the PTCL website is currently under construction from ages.Is there any alternate way or method where i can create my a/c here and fill the student online broad band forum? can anyone help me in this regard
2. My 2nd question is if i apply for 512 or 1024 MB connection, they say that with 30% discount i will have to pay only 1399 rs per month which will be included in the billings, i wanted to ask if any tax besides this 1399 rs will also be included in the bill?
6 Goodman // Mar 29, 2008 at 12:09 am
Hey guys out there tell me if the ptcl broadband is worth purchasing or not is the service ok or the network remains down most of the time .Whetether the charges are sent seaparetley or in the regular phone bill . Plz if any one knows do answer these questions
7 Adil // Apr 7, 2008 at 3:31 am
30% dicunt for sudent
1.I’m a student iam applying for ptcl 30% discount through its student HEC website, but the problem is it wants a.c login id and password, which under the PTCL website is currently under construction from ages.Is there any alternate way or method where i can create my a/c here and fill the student online broad band forum? can anyone help me in this regard
2. My 2nd question is if i apply for 512 or 1024 MB connection, they say that with 30% discount i will have to pay only 1399 rs per month which will be included in the billings, i wanted to ask if any tax besides this 1399 rs will also be included in the bill?
8 Adil // Apr 7, 2008 at 3:32 am
Ya kia tope darama lagaya hoa hai ptcl na
9 Kaif // Apr 30, 2008 at 2:45 pm
PTCL though has revised/improved their packages and is now offering unlimited download but the speed is the same i.e., below 200 on 512 kbps package, which is matter of deep concern. I would appreciate if PTCL could be stressed upon to improve their download speed in order capture the market otherwise people would look for a switch over.
10 allahwadhaiodino // May 8, 2008 at 2:27 pm
The old policy of ptcl was a failure so when I went to its office for disconnection of broadband connection I saw a line of public to return the gadgets supplied by ptcl free of cost. I think that is why the ptcl revised the policy and have now started 512 kbps connection for the same cost of Rs. 1200/ with unlimited download. Some one who has got the connection as per new ptcl policy may advise to all readers whether it is being followed correctly or some underhand tactics are also being applied by ptcl as old habits die hard in the private coys who are greedy beyond limits. The download speed for 512 BB connection must be near to 200kbps. Does the D/L is free for 24 hours or only the Brousing is free for 24 hours? This clarification is necessary for all viewers to avoid misleading.To reply the Qs of Goodman the charges are added in the regular monthly bill. The first Q is to be replied by someone who has got the connection recently.
11 Kaif // May 16, 2008 at 8:12 pm
I am sorry guyz, the speed is pathetic even if PTCL has increased its bandwidth, though i have recently opted for the 512 kbps, but i have not as yet received its billing. As such i can not comment on free D/L. I preceive the bill would be a shock, as expected of PTCL, am actually thinking of swtiching over t o D-Link they have the same charges as that of PTCL walas. though the connection might not be shared which would be improvement over PTCL, hence good D/L speed.
12 Zayan // Jun 24, 2008 at 5:33 pm
PTCL is a big froudia in our country ,i am using its DSL service from last year,but in feb 2008 i avail the discount of student package ie 840 per month on 512 K but in june i get to know that they did not transfer my connection on HEC and still they r sending me bill of Rs.1200 per month.What the Hell is this.??even i transfer my package through proper official dealing.the installation man came to me for HEC package and i told him to install it.Now how i proof that i transfered my connection??/
13 hamamd // Jun 29, 2008 at 1:51 pm
Iwnt to hve a braodband connection…but im lil bit confused abt which connection to choose….could smebody help me out for this….which one can i plug in WATEEN or PTCL Broadband??
14 m imran // Jun 30, 2008 at 2:51 am
hello ,
im submit my application on ptcl broad band online application but its to much dishearting me because there is no answer no reply that yes we provide you our service but there is no answer after im waitig some week ther is no answer im contact other DSL service providers so im not like this kind of company
15 Ali // Jul 3, 2008 at 3:27 pm
Guyz!!!
i have WATEEN connection it is slow and is really not good at all. i was thinking of switching to PTCL but now after reading these comments i think i should look for some other DSL provider.
16 Hassan // Aug 1, 2008 at 1:49 pm
Its only available to high tech cities.
17 Corona // Aug 12, 2008 at 9:27 am
PTCL is the best :D
18 ashar // Aug 17, 2008 at 4:05 pm
some one plz tell me if it is available in bahria town new one or P.W.Dcolony islamabad
19 ATTENTION SPAM // Aug 21, 2008 at 5:41 pm
Pee tea see el!
go to hell…
20 ghufranullah // Aug 25, 2008 at 4:35 pm
sir i want to take a connection of a DSL , i am a student so you should give me connection with 30%discount .
thanks.
21 KASHIF // Sep 16, 2008 at 5:57 pm
Dear Fellows
As-Salam-O-Alaikum
I hope that my message find all of you in good Health.
I just read all of the messages.
If any STUDENT from Islamabad/Rawalpindi face any problem, you should contact Mr. Omer Javed Ch. (Senior Manager) on 0333-5585810 or his Assistant Mr. Usman on 0322-5175383.
Morover, If any DSL/IPTV User face some problem you may contact PTCL Helpline for Islamabad/Rawalpindi 2274000 or contact Mr. Nadeem Awan (Senior Manager) on 0333-5134520.
Insha-Allah your problems will be solved.
I hope that you are all enjoying Holy month of Ramzan. ALLAH bless you all (Aamin).
Regards,
KASHIF
22 Waqar // Sep 18, 2008 at 12:26 pm
Hello,
I want the following information on ptcl broadband 512 K connection for 1200/- Rs.
1. Is the connection really committed or they are just saying that?
2. Is there really no downloading limit? If any, what? What are the charges per MB of download above limit?
3. What ACTUAL speed are they giving?
4. Is the connection reliable provided the phone line is working?
5. How is the costumer service in case I have any problems?
6. Is there any penalty if I want to disconnect before the 12 months contract is over? If not, what difference does that contract make?
7. Are there any area-to-area differences in customer facilitation(I live in North Karachi, not a hot shot area)?
I will be really thankful for a reply from someone who has been using ptcl broadband for a while.
Thanks
23 Waqar // Sep 18, 2008 at 5:55 pm
FAQ
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